Refund and Cancellation Policy

Last updated: 20 July 2026

This Refund and Cancellation Policy applies to paid services provided by Proxy Support India.

Please review this policy before making payment.

Our services require advance evaluation, communication, specialist allocation, scheduling, preparation and reservation of professional time. For this reason, payments are generally final and non-refundable once accepted or once service-related work or resource allocation has begun.

Nothing in this policy limits any right that cannot legally be excluded under applicable law.

1. Scope Confirmation Before Payment

Before accepting payment, we aim to explain or confirm the relevant:

• Service requested
• Service scope
• Delivery method
• Support period or session duration
• Customer responsibilities
• Applicable limitations
• Fee
• Scheduling expectations
• Refund and cancellation terms

Customers are responsible for asking questions and confirming that they understand the service before making payment.

Payment indicates acceptance of the communicated service scope and this policy.

2. General Non-Refundable Rule

Payments are non-refundable once:

• The service has been confirmed
• A specialist or team member has been assigned
• Time has been reserved
• A session has been scheduled
• Documents have been received for review
• Research, analysis or preparation has begun
• A resume, profile, plan, answer, code, document or deliverable has been worked on
• Technical-support activity has begun
• Interview or job-support requirements have been analysed
• A support channel or service period has been activated
• Any part of the agreed service has been delivered

This applies even when the customer later:

• Changes their mind
• No longer requires the service
• Changes role, technology or employer
• Cancels an interview
• Has an interview cancelled by an employer
• Receives no recruiter response
• Is not selected
• Does not obtain employment
• Does not achieve an expected salary
• Does not use all available support
• Stops responding
• Is unavailable
• Chooses another provider
• Is dissatisfied with an employment outcome controlled by a third party

Payments are made for the agreed support effort, reserved capacity and service delivery — not for a guaranteed employment result.

3. No Outcome-Based Refunds

Refunds will not be provided solely because a customer does not receive:

• An interview invitation
• A recruiter response
• Interview selection
• A job offer
• Employment
• A promotion
• A salary increase
• A particular compensation package
• Continued employment
• A desired project or workplace outcome

Proxy Support India does not control employers, recruiters, interviewers, clients or third-party platforms and does not guarantee these outcomes.

4. Services Requiring Advance Preparation

Certain services require work before the scheduled interaction, including:

• Reviewing a job description
• Reviewing a resume or profile
• Evaluating technical requirements
• Assigning a suitable specialist
• Preparing relevant material
• Researching technology or project context
• Reserving interview or support availability
• Planning profile or application activity

Once this preparation or allocation begins, the associated payment is non-refundable, even when the live session or later activity has not yet occurred.

5. Cancellation by the Customer

A customer may request cancellation by contacting us in writing.

Submitting a cancellation request does not automatically create refund eligibility.

Where no work has started, no time has been reserved and no resource has been committed, we may review the request individually. Any refund, partial refund or credit in such a situation is discretionary unless otherwise required by applicable law.

Once the service has commenced or resources have been committed, cancellation does not result in a refund.

6. Rescheduling

Where practical, we may permit rescheduling instead of cancellation.

Rescheduling is subject to:

• Reasonable advance notice
• Specialist availability
• Nature of the service
• Work already completed
• Number of earlier rescheduling requests
• The agreed service period
• Urgency and timing of the original request

Repeated, last-minute or same-day rescheduling requests may be declined.

Approval of one rescheduling request does not create a right to future rescheduling.

7. Missed Sessions and No-Shows

A scheduled session may be treated as delivered and non-refundable where the customer:

• Does not attend
• Is materially late
• Cannot be contacted
• Does not provide required access or information
• Has an internet, device or account problem under their control
• Cancels without sufficient notice
• Becomes unavailable after a specialist has reserved the time

At our discretion and subject to availability, we may offer one replacement session or service credit. This is a goodwill option and not an automatic entitlement.

8. Customer Delays and Unused Service Time

A customer’s delay, inactivity or failure to respond does not automatically:

• Pause the service period
• Extend the service period
• Create refund eligibility
• Transfer the service to another person
• Convert unused support into cash
• Carry unused time forward indefinitely

Any extension or credit must be expressly approved in writing.

9. Scope Changes

A request to change the:

• Role
• Technology
• Interview
• Project
• Service type
• Support level
• Delivery date
• Specialist requirement

after payment may be treated as a new or revised scope.

We may:

• Accept the change without additional cost
• Adjust the delivery schedule
• Apply an additional fee
• Offer service credit
• Decline the revised request

A customer-requested scope change does not automatically qualify for a refund.

10. Circumstances in Which a Refund May Be Considered

A refund or correction may be considered where:

Duplicate payment

The same invoice or service was unintentionally paid more than once.

The duplicate amount may be refunded after payment verification.

Incorrect payment amount

A clearly identifiable excess payment was made due to a payment-processing error.

Cancellation by Proxy Support India

We cancel the paid service and cannot provide a reasonable replacement, rescheduling option or equivalent service credit.

Service not commenced

No preparation, scheduling, specialist allocation, document review, support activation or delivery has occurred, and we approve the cancellation request.

Material non-delivery

The agreed paid service was not materially delivered due solely to our failure, and we cannot reasonably correct, complete, replace or reschedule it.

Legal requirement

A refund is required under applicable law or by a binding order from a competent authority.

Where only part of a service remains undelivered, any approved refund may be limited to the genuinely undelivered portion after accounting for completed work, preparation, reserved time and non-recoverable payment charges, where legally permissible.

11. Service Concerns and Correction Opportunity

Before requesting a refund for an alleged service issue, customers should provide:

• Their name
• Payment reference
• Service purchased
• Date of payment
• Description of the concern
• Relevant supporting information
• The requested resolution

Where reasonably possible, we should first be given an opportunity to:

• Clarify the scope
• Correct an error
• Complete an omitted deliverable
• Replace defective work
• Reschedule the service
• Assign another suitable resource
• Offer a reasonable service credit

A subjective preference or dissatisfaction that can reasonably be corrected does not automatically require a cash refund.

12. Non-Refundable Completed and Digital Work

The following are generally non-refundable once supplied, shared, reviewed or substantially prepared:

• Resume or profile work
• Written answers
• Interview questions
• Technical documents
• Code or technical guidance
• Architecture or project analysis
• Recorded or live sessions
• Research
• Templates
• Plans
• Reports
• Profile-marketing work
• Application-related work
• Communication support
• Specialist time
• Customised digital deliverables

This is because customised work and reserved professional time cannot ordinarily be returned or reused as an untouched product.

13. Policy Violations and Customer Misconduct

No refund will ordinarily be provided where service is refused, suspended or terminated because the customer:

• Requests unlawful activity
• Requests impersonation
• Provides materially false information
• Uses fraudulent or fabricated documents
• Requests unauthorised access
• Violates employer or platform rules
• Abuses, threatens or harasses team members
• Misuses confidential information
• Materially breaches the Terms of Service

This does not affect any right that cannot legally be excluded.

14. Payment Gateway and Bank Charges

Where a refund is approved:

• Payment-gateway charges may be non-recoverable
• Bank or international-transfer charges may apply
• Currency-conversion differences may occur
• Processing time may depend on the bank or payment provider

Any deduction will be made only where legally permissible and transparently communicated.

15. Refund Request Timeframe

A refund-related concern should be submitted promptly and, where possible, within seven calendar days of the relevant payment or service issue.

Submitting a request within this period does not guarantee approval.

Requests concerning duplicate payments or issues recognised later under applicable law will be handled according to the circumstances and legal requirements.

16. How to Submit a Request

Submit refund, cancellation or rescheduling requests through:

• Email: hello@proxysupportindia.com
• Phone/WhatsApp: +919653959626

Include:

• Full name
• Contact information
• Payment date
• Payment reference
• Service purchased
• Reason for the request
• Supporting screenshots or documents, where relevant
• Requested resolution

Requests sent through unrelated social-media comments may not contain enough information to be reviewed securely.

17. Review and Decision

We will review requests based on:

• The agreed scope
• Written communications
• Work completed
• Time reserved
• Resources assigned
• Deliverables supplied
• Reason for cancellation
• Any service failure
• Applicable legal requirements

Approval or rejection will be communicated through an appropriate contact method.

Any discretionary refund, credit or rescheduling offered in one case does not establish an obligation to provide the same outcome in another case.

18. Chargebacks

Customers should contact us first and allow a reasonable opportunity to review and resolve a genuine billing or delivery concern.

Submitting a false, misleading or abusive chargeback after a service has been delivered may result in:

• Suspension of further services
• Submission of service and communication records to the payment provider
• Recovery action where legally appropriate

Nothing in this section prevents a customer from lawfully disputing an unauthorised transaction or pursuing a genuine legal remedy.

19. Contact Information

For refund, cancellation or billing questions, contact:

• Name: Proxy Support India
• Email: hello@proxysupportindia.com
• Phone/WhatsApp: +919653959626
• Website: https://proxysupportindia.com/